UK MAINLAND

We have three different postage options;

• Royal Mail 48 Hour Tracked - This is priced at £1.99, and it will arrive within 2-3 working days after dispatch time. 
• Royal Mail 24 Hour Tracked - This is priced at £4.30, and will arrive within 1-2 working days after dispatch time.
• Royal Mail Special Delivery - This is priced at £9, Guaranteed next day delivery before 1pm Monday to Thursday. Signed for service. (If ordered after 1pm, it wont be sent till the next working day & if ordered on a Thursday after 3pm it won’t be shipped till Monday.)

Please note if you order after 3pm your order is not processed until the next working day. 

Please take into consideration that these are not always guaranteed due to external factors and during seasonal times there will be delays. 

Please Note - Royal Mail Special Delivery - Exceptions apply to some addresses. Please see the list here. 24 Tracked and 48 Tracked isn't always guaranteed as there are occasions where factors outside of our control that can affect delivery

We ship all orders that are placed before 3pm Monday to Thursday the same day. *please note this is not always guaranteed during busy periods* Any orders Friday, Saturday and Sunday will be dispatched Monday. If you need something urgently, please send an email and we can dispatch same day.

Once dispatched, it should take 1-2 working days (If chosen Tracked 24) to arrive, but this is dependent on Royal Mail as it can take longer during busy times / seasonal times. 48 Hour Tracked takes 2 - 3 working days. If you have ordered a letterbox, this can take between 2-5 working days. This is not tracked.

4. Tracking your parcel

Tracking numbers are sent out automatically via royal mail after we have dispatched your item.

If your tracking number hasn't updated within 5 working days, please contact us at info@indulgenthampersuk.com

5. Where do we deliver too?

We deliver to the UK, USA, New Zealand and Australia . We will think about adding other countries at some point in the future.

6. Lost parcels:

After 5 working days, if you still haven't received your order and if the tracking hasn't moved, please contact us and we will send a replacement asap.

If the item is lost due to an incorrect or incomplete address provided by the customer, a refund or replacement cannot be made unfortunately.

If an item is returned to us by Royal Mail due to an incorrect or incomplete address provided by the customer, a re-delivery fee of £3.95 will be requested from the customer before a replacement can be shipped.

Returns

To be eligible to a return, it must be in the exact condition it arrived in and nothing must be used. It must also be in the same packaging. You must return the item within 7 days of receiving the parcel.

You will be responsible for paying the shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Any hampers returned where we have hand written a gift message, will be subject to a 20% restocking fee. 

To request a return, please email us quoting your order number. We may ask for your order confirmation email as proof of purchase and photos of any damaged items. We will provide you with a prepaid returns label. Once the return item has been returned to us, we will provide a replacement or refund. A refund or replacement may be arranged based on photo evidence only.

If you have received the wrong item or a damaged parcel please email us at info@indulgenthampersuk.com - quoting your order number and any photographic evidence.

Exchanges

We do not accept any exchanges.

Refunds

Refunds are processed for faulty or damaged you have simply changed your mind. Our policy lasts 7 days from the delivery day. If 7 days have gone by since the delivery day of your items, unfortunately we can’t offer you a refund.

Lost parcels - if your parcel hasn’t been updated since 10 working days from dispatch, we can class this as a lost parcel and offer a full refund. We cannot offer a full refund before 10 working days.

To be eligible for a refund, email us at info@indulgenthampersuk.com - quoting your order number. We may ask for your order confirmation email as proof of purchase.

Please email us on info@indulgenthampersuk.com for any enquires and we will reply within 24 hours.

Have you been thinking of sending gifts to your hardworking team or your lovely clients?

Here at Indulgent Hampers, we are here to make this extremely easy for you.

So WHY Indulgent Hampers?

- There is no minimum spend.

- We offer brilliant quality boxes, with lovely products in for everyone to enjoy.

- We can send to any location in the UK. Whether that's an office, your home or an event location.

Please get in touch if you have any enquiries at all. Please send us an email to enquire further at info@indulgenthampersuk.com

Best wishes,

Emily CEO of IndulgentHampers