Sleep Survival Care Package Gift

UK MAINLAND

We have three different postage options;

• Royal Mail 48 Hour Tracked - This is priced at £2.99, and it will arrive within 2-3 working days after dispatch. 
• Royal Mail 24 Hour Tracked - This is priced at £4.30, and will arrive within 1-2 working days after dispatch.
• Royal Mail Special Delivery - This is priced at £9, Guaranteed next day delivery before 1pm Monday to Friday. Signed for service. (If ordered after 1pm, it wont be sent till the next working day & if ordered on a Friday after 3pm, Saturday or Sunday, it won’t be shipped till Monday.)

Please take into consideration that these are not always guaranteed due to external factors and during seasonal times there will be delays. 

Please Note - Royal Mail Special Delivery - Exceptions apply to some addresses. Please see the list here. 24 Tracked and 48 Tracked isn't always guaranteed as there are occasions where factors outside of our control that can affect delivery

We ship all orders that are placed before 3pm Monday to Thursday the same day. *please note this is not always guaranteed during busy periods* Any orders Friday, Saturday and Sunday will be dispatched Monday. If you need something urgently, please send an email and we can dispatch same day.

Once dispatched, it should take 1-2 working days (If chosen Tracked 24) to arrive, but this is dependent on Royal Mail as it can take longer during busy times / seasonal times. 48 Hour Tracked takes 2 - 3 working days.

4. Tracking your parcel

Tracking numbers are sent out automatically via royal mail after we have dispatched your item.

If your tracking number hasn't updated within 5 working days, please contact us at info@indulgenthampersuk.com

5. Where do we deliver too?

We deliver to the UK, USA, New Zealand and Australia . We will think about adding other countries at some point in the future.

6. Lost parcels:

After 5 working days, if you still haven't received your order and if the tracking hasn't moved, please contact us and we will send a replacement asap.

If the item is lost due to an incorrect or incomplete address provided by the customer, a refund or replacement cannot be made unfortunately.

If an item is returned to us by Royal Mail due to an incorrect or incomplete address provided by the customer, a re-delivery fee of £3.95 will be requested from the customer before a replacement can be shipped.